Privacy Policy

Privacy Policy

This Privacy Policy applies between you, the User of this Website and PETTRAILER UK Ltd, the owner and provider of this Website. PETTRAILER UK Ltd takes privacy very seriously. This Privacy Policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. Please read this Privacy Policy carefully.

Data Protection

This Privacy Policy clarifies the nature, scope and purpose of the collection and use of the data of Users by the Provider as responsible for data protection set up.

For questions about data protection, you can reach us on weekdays from 9:00 am to 10:00 am on the telephone number 07577 676810 as well as by email at

Collection of access data

The provider collects data about every access to the online offer (so-called server log files). The access data includes name of the retrieved web page, file, date and time of retrieval, amount of data transferred, message about successful retrieval, browser type and version, the User’s operating system, referrer URL (the previously visited page), IP address and the requested provider.

The provider uses the log data without assignment to the person of the user or other profiling according to the statutory provisions only for statistical evaluations for the purpose of operation, security and the optimisation of the online offer. However, the Provider reserves the right to subsequently review the log data is, on the basis of concrete evidence, the legitimate suspicion of unlawful use exists.

Collection and use of personal data

Personal data are collected and used by the Provider only if this is permitted by law or the User’s consent to the data collection. As a rule, it is recognisable to the User when using the service which data are stored, such as: name, email address and message when using the order form.

The personal data provided for the purpose of ordering goods (such as name, email address, address, payment details) are used by the Provider for the performance and execution of the contract. This information will be kept confidential, encrypted and will not be disclosed to third parties who are not involved in the ordering, delivery and payment process.

When contacted the provider (via contact form or email), the details of the user are stored in order to process the request as well as in the event that follow-up questions arise.

The provider has taken organisational, contractual and technical security measures to ensure that the provisions of data protection laws are observed and accidental or deliberate manipulation, loss, destruction or access by unauthorised persons is prevented.

Data forwarding to third parties

Users’ data will only be forwarded to third parties if this is permitted by law or if the User has consented to the forwarding.

This is the case, for example, if the forwarding of the data serves the fulfilment of contractual obligations towards the user and the postal address is transferred to a forwarding company after a shop order. Or if the data is requested by regulatory agencies such as law enforcement.

The personal data of the User are in no way sold or forwarded to third parties for advertising purposes or for the purposes of creating user profiles.


The provider uses ‘cookies’ as part of its online offer. Cookies are small files that can be stored on the Users’ computers and store information for providers. Temporary cookies are deleted after closing the browser, permanent cookies are retained for a specified period of time and can provide the saved information when the online offer is called again.

Cookies are used on the one hand to facilitate the use of service. For example, a cookie stores the shopping cart status of a user.

The user can influence the use of cookies. Most browsers have an option to restrict or completely prevent the storage of cookies. The Provider strives to make the online offer so that the use of cookies is not necessary. However, it is pointed out that the use and especially the comfort of use are limited without cookies.